Website common problems
1. What does this website do?
asiahug is one of the largest cross-language social platforms in the world. Committed to people from different regions, languages, and cultures to better understand each other through the Internet. Here, users can register, find friends, write letters, send gifts, and vote. Of course, you can also upgrade to a blue diamond or crown member to use more functions.
2. How to join? Is the process complicated?
Register to join, registration will allow you to better understand and use our services. The process is very simple. First visit: https://www.asiahug.com/
-Choose your language - Sign up for free and that's it. Or visit directly: https://www.asiahug.com/
3. Is there a fee to join?
Basic functions for registration and regular membership are free. At the same time, you can also choose service functions and membership crown services according to your own preferences. You can order our 30-day service for the equivalent of a few drinks and become friends with more people from all over the world. Of course you can also choose the service period. Blue Diamond membership is 20 gold/month, Crown membership is 80 gold/month. For details, see: Membership Services.
4. What should I do if the registration fails?
Please register as required:
A real and valid email address;
Password length should be greater than 6 characters and less than 20 characters
Enter complete birthday information;
Fill in the correct verification code;
Information such as gender and language.
5. What should I do if I lose my password?
If you forget or lose your password, you can send an email to service@asiahug.com
ask for help
6. Why do I need to fill in personal information and upload photos?
Profiles are helpful for people getting to know each other. Personal photos can give people a relatively specific impression of each other through the Internet. Of course you have the right to choose. Experience shows that a complete profile can greatly improve others' understanding and interest in you, and personal photos can increase your attention by more than 10 times!
7. What is website gold?
This website provides users with gold coin services, and you can buy and use gold coins on this website. Gold coins have no expiration date. Gold coins are non-refundable. Gold coins have no monetary value and cannot be traded or transferred without permission outside the station.
8. How to recharge gold coins?
You can log in - gold coins, or log in - VIP service - recharge. We currently only provide network security payment methods such as PayPal and credit card. If you do not have a PayPal account, you can choose the payment method of -PayPal-credit card. All payment methods are absolutely safe. There is absolutely no automatic memory or repeated charging program on this site. If you have any questions, please contact us immediately.
9. How to upgrade? What's the use of upgrading to High Blue Diamond or Crown membership?
You can log in - member upgrade - select upgrade project - submit. Both Blue Diamond and Crown belong to monthly subscription members and enjoy higher functions. For details, please log in and refer to: VIP Service—Help
10. Does the site have real gifts? How to give real gifts?
some. You can choose gifts in the shop. Please state the requirements for gift delivery in "Remarks", such as delivery date, other address, message, etc. Real gifts must be ordered at least 1 week in advance. If the address and phone number are not provided to the recipient, we will take some time to get in touch with them to confirm. Note the time difference when giving gifts. The local time of the host country shall prevail. If the gift-giving date falls on a legal holiday in the host country, the order may be postponed. The international gift-giving time is generally from 9:00 AM to 5:00 PM local time. It can only be specified on a certain day and cannot be guaranteed in the morning or afternoon. The scope is mainly urban areas.
11. How to delete an account?
You have the right to delete your account. Please contact us with your registered email address or internal letter. After we confirm, your account and all registration information will be deleted. When you reach a sufficient online level, you can hide or delete your account yourself without having to contact the administrator.
12. Complain about illegal members?
We strictly control illegal, inauthentic members. If you find out, please contact us immediately with your username and complaint. We will investigate and take action as soon as possible. If you have any comments, suggestions, or questions, please contact us on the site or send an email to service@asiahug.com
Thanks!